ai99 FAQ — Your Questions Answered

On the login page, tap "Forgot Password" and enter the mobile number linked to your ai99 account. You will receive a verification code via SMS. Enter the code, set a new password, and you are back in. If you no longer have access to the registered mobile number, contact the ai99 support team via live chat and they will verify your identity manually.

No. ai99 allows one account per person and per mobile number. Creating multiple accounts to claim the welcome bonus more than once is against the ai99 terms and conditions and will result in all accounts being suspended. If you already have an account and cannot log in, use the password reset option or contact support — do not create a new account.

To update your registered mobile number or other personal details, contact the ai99 support team via live chat. For security reasons, changes to core account details require identity verification. The process is straightforward and the support team will guide you through it. Changes are usually processed within a few hours.

Yes. You must be at least 18 years old to register and play on ai99. This is a firm requirement and is in place to protect younger users. ai99 takes responsible gaming seriously — if you are concerned about underage access, please visit the Responsible Gaming page for more information and tools.

Log in to your ai99 account and go to the Deposit section. Choose your preferred payment method — bKash, Nagad, or Rocket — and enter the amount you want to deposit. Follow the on-screen instructions to complete the payment through your mobile banking app. Your ai99 wallet is credited within 60 seconds of a successful transaction.

The minimum deposit on ai99 is BDT 200. This applies to all payment methods — bK ash, Nagad, and Rocket. There is no upper limit on deposits, but very large deposits may require additional verification. Starting with BDT 200 is enough to claim the welcome bonus and play any game in the ai99 library.

Most ai99 deposits are credited within 60 seconds. If your balance has not updated after 5 minutes, first check your bKash or Nagad transaction history to confirm the payment was sent successfully. If the payment went through on your end but your ai99 wallet has not been credited, contact the support team via live chat and share your transaction ID. The team will resolve it promptly.

ai99 does not charge any fees for deposits. The full amount you send via bKash, Nagad, or Rocket is credited to your ai99 wallet. Your mobile banking provider may apply their standard transaction charges — check your bKash or Nagad app for their current fee schedule. ai99 has no control over third-party payment provider fees.

Go to the Withdraw section in your ai99 account, enter the amount you want to cash out, and confirm your bKash or Nagad number. Submit the request and the funds will be sent to your mobile banking account within 24 hours. Most withdrawals are processed much faster — often within a few hours during business hours.

The minimum withdrawal amount on ai99 is BDT 200. There is no maximum withdrawal limit for regular players, though very large withdrawals may be processed in batches or require additional verification. Withdrawals are sent to the same mobile banking account used for your deposit.

Withdrawals are normally processed within 24 hours. Delays can happen during peak periods, public holidays, or if your account requires additional verification. If your withdrawal has been pending for more than 24 hours, contact the ai99 support team via live chat with your withdrawal reference number. They will check the status and update you immediately.

Bonus funds on ai99 come with wagering requirements — you need to play through the bonus amount a set number of times before the resulting winnings can be withdrawn. Your own deposited funds (not bonus funds) can be withdrawn at any time without restrictions. Check the bonus terms on the promotions page for the specific wagering requirement attached to each offer.

New ai99 players receive a 100% match bonus on their first deposit. If you deposit BDT 500, you play with BDT 1,000. The bonus is applied automatically — no promo code is needed. The welcome bonus can be used on any game in the ai99 library. Wagering requirements apply before bonus-derived winnings can be withdrawn.

Yes. ai99 runs weekly cashback promotions where a percentage of your net losses is returned to your account. Reload bonuses are offered periodically on subsequent deposits. App users receive additional exclusive bonus offers not available on the website. Keep an eye on the promotions section in your account and make sure push notifications are enabled on the ai99 app so you never miss an offer.

Bonuses are usually credited automatically within a few minutes of a qualifying deposit. If your bonus has not appeared after 10 minutes, check that your deposit met the minimum amount required for the promotion. If everything looks correct on your end, contact the ai99 support team via live chat with your deposit confirmation and they will investigate and credit the bonus manually if needed.

Bonus funds cannot be withdrawn directly. They must first be wagered the required number of times across eligible ai99 games. Once the wagering requirement is met, any remaining balance — including winnings generated from the bonus — becomes real cash that can be withdrawn freely. Your deposited funds are always separate from bonus funds and can be withdrawn at any time.

ai99 currently offers Dragon Fishing, Golf, Double Fortune, Jackpot Bingo, Crazy 777, Fisher Game, and an Exclusive games section. Each title is designed for real-money play with certified fair outcomes. Visit the Game page for a full overview of every title, including descriptions and direct links to play.

All ai99 games use a certified random number generator (RNG) to determine outcomes. This means every spin, every fish catch, and every bingo draw is completely random and cannot be predicted or influenced by anyone — including ai99 itself. The RNG is tested regularly to ensure it meets fairness standards. ai99 publishes the return-to-player (RTP) percentage for each game so you know what to expect over time.

Most ai99 games allow you to start from as little as BDT 10 per round. This makes it easy to manage your balance and try multiple games without running out of funds quickly. Higher bet limits are available for experienced players looking for bigger potential payouts. Bet limits vary by game — check the in-game settings for the specific range available.

Yes. Every ai99 game is fully optimised for mobile play. You can play directly in your phone's browser — no download required — or install the ai99 app for a faster, smoother experience. The app is available for Android devices. iPhone and iPad users can play all games through the Safari browser at ai99.one.

Visit the App page on ai99.one and follow the download instructions for Android. The ai99 app is not available on the Google Play Store — you download it directly from the ai99 website as an APK file. Before installing, make sure your Android settings allow installation from unknown sources (Settings → Security → Unknown Sources). The installation takes about 30 seconds.

The dedicated ai99 app is currently Android-only. iPhone and iPad users can access all ai99 games and account features through the mobile browser at ai99.one — the website is fully optimised for iOS Safari and provides the same gameplay experience as the app. An iOS app may be available in the future.

Yes. App users get push notifications for new bonuses and promotions, faster login with fingerprint or PIN, and access to exclusive app-only bonus offers that are not available on the website. Games also load faster on the app compared to the browser version, especially on slower mobile connections. If you play ai99 regularly, the app is worth installing.

The most common reason the ai99 app fails to install is that "Unknown Sources" is not enabled in your Android settings. Go to Settings → Security (or Privacy on some devices) → enable "Install unknown apps" or "Unknown sources". Then try installing the APK again. If the problem persists, make sure you have enough storage space on your device and that you downloaded the APK from the official ai99.one website. Contact support if you still have trouble.