Your privacy matters to ai99. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden practices.
ai99 never sells your personal data. You can request access, correction, or deletion of your data at any time by contacting our support team.
Create AccountSix core commitments that define how ai99 handles your personal information every single day.
ai99 only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it. If we don't need it, we don't ask for it.
All data transmitted between your device and the ai99 platform is protected using industry-standard TLS encryption. Your payment details, login credentials, and personal information are never transmitted in plain text under any circumstances.
ai99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your ai99 account and to comply with our legal obligations. Full stop.
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request via live chat or email and ai99 will respond within 30 days. Account closure requests are processed within 24 hours.
ai99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Transaction records are retained for a minimum of five years in line with financial regulations. Other data is deleted when no longer needed.
If you have opted in to receive promotional communications from ai99, you can withdraw that consent at any time. Use the unsubscribe link in any marketing message, or update your communication preferences directly in your ai99 account settings.
This Privacy Policy explains how ai99 ("ai99", "we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the ai99 online gaming platform at ai99.one. It also explains the rights you have in relation to your personal data and how to exercise them.
ai99 is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for the purposes described in this policy, and never sell it to third parties. By registering an account on ai99, you acknowledge that you have read and understood this Privacy Policy.
Note: This Privacy Policy should be read alongside the ai99 Terms and Conditions. Together, these documents govern your relationship with the ai99 platform.
ai99 collects personal data in the following categories. We only collect data that is necessary for the specific purpose stated.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration and verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Every platform visit |
| Usage Data | Games played, session duration, bet history | During active sessions |
| Communications Data | Live chat transcripts, support emails | When you contact support |
ai99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law and with your explicit consent.
ai99 uses your personal data for the following purposes:
ai99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any automated process flags your account for review, a member of the ai99 compliance team will assess the situation before any action is taken.
ai99 processes your personal data on one or more of the following legal bases, depending on the specific purpose:
ai99 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only where necessary and under strict data protection obligations:
Our commitment: Every third party that receives your data from ai99 is contractually required to handle it securely and use it only for the specific purpose for which it was shared.
When you make a deposit or request a withdrawal on ai99, your payment details are transmitted directly to the relevant payment provider — bKash, Nagad, or Rocket. ai99 does not store your full payment account credentials on our servers. We retain only the last four digits of your registered mobile number and a transaction reference for record-keeping purposes.
All payment transactions on ai99 are processed over encrypted connections. If you believe an unauthorised transaction has been made on your ai99 account, contact support immediately via live chat so we can investigate and, where necessary, freeze your account to prevent further activity.
ai99 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit ai99.one.
The types of cookies ai99 uses are as follows:
You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the ai99 platform, though some features may work differently.
ai99 retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. The following retention periods apply:
When data is no longer required, ai99 deletes or anonymises it securely. You may request early deletion of certain data types by contacting support, subject to our legal retention obligations.
As an ai99 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the ai99 support team via live chat or email at [email protected]. We will respond within 30 days.
Request a copy of all personal data ai99 holds about you. We will provide this in a clear, readable format within 30 days of your request.
Request correction of any inaccurate or incomplete personal data we hold. You can update basic contact details directly in your ai99 account settings.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
Request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.
Request that ai99 limits how your data is used in certain circumstances, for example while a dispute about accuracy is being resolved.
ai99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your ai99 account has been compromised, please contact support immediately via live chat.
Reminder: ai99 will never ask for your password via live chat, email, or any other channel. If you receive a message asking for your password, do not respond and report it to support immediately.
The ai99 platform is strictly for players aged 18 and over. ai99 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account immediately, delete the associated data, and return any deposits made.
If you believe a minor has registered on ai99, please contact support at [email protected] with the relevant details so we can investigate promptly.
ai99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we will notify registered players via their registered contact details or via a notice on the ai99 platform.
We encourage you to review this Privacy Policy periodically. Continued use of the ai99 platform after any update constitutes your acknowledgement of the revised policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy-related concern, please contact the ai99 team:
ai99 aims to respond to all privacy-related requests within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Data requests: When submitting a data access or deletion request, please include your registered mobile number and account username so we can locate your records quickly and respond without delay.
Your data is safe with ai99. Register your free account today and enjoy Bangladesh's best online gaming experience — backed by transparent privacy practices and 24/7 support.