Gaming on ai99 is meant to be fun — a way to relax, enjoy great games, and win rewards. We want every player in Bangladesh to have a positive experience, which is why ai99 provides a full set of responsible gaming tools that are free, instant, and always available.
If you feel your gaming is getting out of hand, our support team is available 24/7. You can also activate self-exclusion instantly from your account settings — no waiting, no questions asked.
Access My Account Create AccountSix practical tools built into every ai99 account — use them any time, at no cost, with immediate effect.
Set a daily, weekly, or monthly cap on how much you can deposit into your ai99 wallet. Once the limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when you lower them, and require a 24-hour cooling-off period to increase.
Define the maximum amount you are comfortable losing within a set period. When your losses reach the limit, your ai99 account will automatically prevent further wagers until the period ends. This tool is especially useful for players who want a hard boundary on their gaming spend.
Set a maximum session duration. When your play time reaches the limit, ai99 will display a clear notification and log you out automatically. You can set session limits from 30 minutes up to 8 hours. Taking regular breaks is one of the most effective ways to keep gaming enjoyable.
Enable periodic pop-up reminders that show you how long you have been playing and how much you have wagered in the current session. Reality checks appear at intervals you choose — every 30, 60, or 90 minutes — and give you a clear picture of your session before you decide to continue or stop.
Take a short break from ai99 without permanently closing your account. Choose a cooling-off period of 1 day, 7 days, or 30 days. During this time, your account is suspended and you cannot log in, deposit, or place wagers. The cooling-off period cannot be cancelled once activated.
Permanently or temporarily close your ai99 account. Self-exclusion requests are processed within 24 hours. During the exclusion period, your account is fully locked and cannot be reopened — even if you request it. This is the strongest tool available and is recommended for players who feel they need a complete break from gaming.
All responsible gaming tools on ai99 are built directly into your account. You don't need to contact support to activate most of them — just follow these steps.
Go to ai99.one and sign in with your registered mobile number and password. If you don't have an account yet, registration takes under two minutes.
Tap your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" section in your account settings. All available tools are listed here with clear descriptions and easy toggle controls.
Choose the tool you want to activate, enter your preferred limit or duration, and confirm. Deposit and loss limits take effect immediately. Session limits apply from your next login.
If you need help activating self-exclusion or a cooling-off period, our 24/7 live chat team can process your request immediately — no forms, no delays.
Example values only. Set limits that match your own budget and lifestyle.
Immediate effect: When you reduce a deposit or loss limit on ai99, the new lower limit applies straight away — no waiting period. Increases require a 24-hour review to protect you from impulsive decisions.
Self-exclusion is permanent for the chosen period. Once activated, ai99 cannot reverse it early, even at your request. Please consider this carefully before proceeding.
Responsible gaming starts with self-awareness. Most players enjoy ai99 without any issues, but it helps to know the signs that gaming may be becoming a problem. If you recognise any of the following in yourself or someone you know, it is worth taking a step back and using the tools available.
Spending more money on gaming than you originally planned, or chasing losses to try to win back what you have lost.
Feeling anxious, irritable, or restless when you are not able to play, or when you try to cut down.
Borrowing money or selling belongings to fund gaming activity.
Neglecting work, family, or daily responsibilities because of time spent gaming.
Hiding your gaming activity from family members or lying about how much time or money you spend.
Continuing to play even when you know it is causing financial or personal problems.
Using gaming as a way to escape stress, depression, or difficult emotions rather than for entertainment.
Answer these questions honestly. If you answer "yes" to two or more, we strongly recommend activating responsible gaming limits or speaking to our support team.
You are not alone. Many players go through difficult periods. Reaching out to the ai99 support team is completely confidential and judgment-free. We are here to help, not to judge.
ai99 believes that responsible gaming is not just a legal requirement — it is a core part of what makes a gaming platform worth trusting. We have built our responsible gaming framework from the ground up with Bangladesh players in mind, recognising that gaming should always be a form of entertainment, never a source of financial stress or personal harm.
Every feature on the ai99 platform — from game design to payment processing — is reviewed with responsible gaming principles in mind. We train our support team to recognise signs of problem gambling and to respond with empathy and practical help. We do not use aggressive promotional tactics that encourage players to spend beyond their means, and we never target players who have activated responsible gaming limits with bonus offers designed to tempt them back.
Responsible gaming at ai99 is an ongoing commitment, not a checkbox. We review our tools and policies regularly and update them based on player feedback and best practice guidance from the wider gaming industry.
The ai99 platform is strictly for players aged 18 and over. Age verification is a mandatory part of the registration process. ai99 uses a combination of self-declaration and document verification to confirm that all players meet the minimum age requirement before they can deposit or play.
If ai99 has reason to believe that a player may be under 18, the account will be suspended immediately pending verification. Any funds deposited by a minor will be returned in full and the account will be permanently closed. ai99 takes underage gambling extremely seriously and will report suspected cases to the relevant authorities where required by law.
Verification documents accepted: National ID card, passport, or driving licence. Documents must be valid and clearly show your date of birth.
All responsible gaming tools on ai99 are available free of charge to every registered player. You do not need to justify your decision to use them, and activating a limit or exclusion will never affect your account standing or eligibility for promotions that you were already entitled to.
ai99 encourages all players — not just those experiencing difficulties — to set deposit and session limits as a matter of routine. Setting a budget before you start playing is one of the simplest and most effective ways to ensure that gaming stays enjoyable over the long term.
If you are unsure which tool is right for your situation, the ai99 support team is available 24/7 via live chat to walk you through the options and help you choose the most appropriate setting.
The following table summarises the responsible gaming limits available on ai99 and how each one operates:
| Limit Type | Available Periods | Takes Effect | To Increase |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (decrease) / 24 hrs (increase) | 24-hour cooling period |
| Loss Limit | Daily / Weekly / Monthly | Immediately (decrease) / 24 hrs (increase) | 24-hour cooling period |
| Session Time Limit | 30 min – 8 hours | Next login | Adjustable any time |
| Reality Check | Every 30 / 60 / 90 min | Current session | Adjustable any time |
| Cooling-Off | 1 day / 7 days / 30 days | Within 1 hour | Cannot be cancelled |
| Self-Exclusion | 6 months / 1 year / Permanent | Within 24 hours | Cannot be reversed early |
Self-exclusion is the most powerful responsible gaming tool available on ai99. When you activate self-exclusion, your account is fully locked for the duration you choose. You will not be able to log in, deposit, place bets, or receive promotional communications during the exclusion period.
To activate self-exclusion, go to Account Settings and select the Responsible Gaming section, or contact the ai99 support team via live chat. The process takes less than five minutes and takes effect within 24 hours of your request being confirmed.
Any balance remaining in your ai99 wallet at the time of self-exclusion will be returned to your registered bKash, Nagad, or Rocket account within 3–5 business days. Pending bonus funds that have not yet been wagered will be forfeited in line with the ai99 Terms and Conditions.
Important: ai99 cannot reverse a self-exclusion early under any circumstances. If you contact support during your exclusion period requesting reinstatement, your request will be declined. This policy exists to protect you.
ai99 takes the protection of minors extremely seriously. If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to the ai99 platform. You should also never share your ai99 login credentials with anyone, including family members.
If you suspect that a minor has accessed or registered on ai99, please contact our support team immediately at [email protected]. We will investigate promptly, close the account if confirmed, and return any deposited funds.
If you are struggling with your gaming habits, you do not have to deal with it alone. The ai99 support team is trained to handle responsible gaming conversations with care and confidentiality. Reach out via live chat inside your account — available 24 hours a day, 7 days a week — or email us at [email protected].
Our support team can help you activate any responsible gaming tool, answer questions about how limits work, process self-exclusion requests, and provide guidance on next steps if you feel you need additional help beyond what ai99 can offer.
Contact us: Live chat (24/7, average response under 2 minutes) or email [email protected]. All responsible gaming conversations are handled in strict confidence.
Most ai99 players enjoy gaming without any issues. These simple habits help keep it that way:
ai99 is built for players who want great games, fair rewards, and a platform they can trust. Register your free account today and set your responsible gaming limits from day one — because the best gaming experience is one you stay in control of.